They read the reviews before they ring. Did they ring you?
If the business down the road looks safer, that is where the call goes.
Win more customers. Bring more of them back.
Trusted is a review system, completely done for you.
- RequestEvery customer asked for a review.
- RespondEvery review answered for you.
- RepurposeYour best reviews posted to your social media.
Australian owned
Your customer list stays yours
Every message goes out in your name
OfficeStaff.ai helps Australian local businesses get found on Google, trusted through reviews and booked through their website and past customers.
Someone near you is choosing right now.
They have their phone out and three businesses in front of them. Losing them has nothing to do with how good your work is. It is what happens before they walk in, and after they walk out.
Thin listing, old photos, hours that were right two years ago. You are out of the running before the race starts.
The place down the road has more reviews, and newer ones. People go where other people have already been happy.
One call to voicemail and they are gone. Meanwhile the customers you already won quietly drift away, because nobody ever asked them back.
Three jobs. One system. All done for you.
Fix all three and each one feeds the next.
Found.
Show up when people nearby are looking for what you do.
- Your Google listing filled in fully and kept current
- Correct opening hours, including public holidays
- Fresh photos and regular posts, so your listing looks alive
- Your details right on Apple Maps, Bing and the main directories
- A map each month showing where you show up around your business
Trusted.
Let your happy customers speak for you.
- Every customer asked for a review, happy or not. That is the honest way, and it is Google's rule
- Every review answered for you, good or bad
- Your best reviews shared to your social media
Booked.
Bring past customers back through the door.
- Customers who have not been back in a long time get a welcome back message, in your name
- Happy customers who come back get asked for a review, which helps you get found
- Missed calls texted back, and every call answered by the AI Receptionist if you want it
Why not just buy review software?
You can, and it costs less. It sends the request. Then the rest is up to you.
Review software
- Sends the review request
- Answering every review is up to you
- Sharing your best reviews is up to you
- Your old customer list sits there
- Stops at the review
Reputation, done for you
- Every customer asked, with a gentle reminder
- Every review answered for you
- Your best reviews turned into social posts
- Your old customer list worked for the reviews you never asked for
- Every review helps you get found and booked next
Reputation is $149 a month + GST. Readiness included. First 14 days free.
See where you stand against the businesses nearby.
What changes when all three run together.
You show up where people look.
When someone nearby searches for what you do, a full, active listing with fresh reviews gives you a real shot at the three businesses Google shows first.
- 1
Your business
4.9 (467)
- 2
A competitor
4.4 (212)
- 3
Another competitor
4.1 (96)
You look like the safe choice.
People compare before they call. More reviews, and newer ones, make that choice easy.
Your business
4.9
467 reviews
A competitor
4.2
187 reviews
You do none of it.
The requests, the replies, the reminders and the posts all go out without anyone in your business remembering to do them.
This week
- Review request sentMon 9:00
- Review reply postedMon 11:30
- Reminder sent to past customerWed 10:00
- Google post publishedFri 8:00
Your quickest win is already in your customer list.
Every business has customers who came in once, then stopped. Most businesses send a reminder or two, then give up. Some of them did not leave you. They just never got around to coming back. A friendly message in your name brings them back, and the ones who come back are the ones who leave reviews. Every message has an unsubscribe, so it stays respectful.
No ad spend. No new customers to find. Just the ones you already earned.
Start with a Free Growth Audit.
It looks at the four things that decide whether a customer finds you, picks you and books you.
Can customers find you?
Your map scan: 49 spots around your business, how many of them show you on page one, and who is showing up ahead of you.
Do they have a reason to choose you?
Your reviews next to the businesses customers compare you with. How many, how recent, and whether they have been answered.
What happens when they land on your website?
Whether your site makes it easy to ring or book, and what is getting in the way.
What happens when they call or enquire?
Whether calls get answered, missed calls get a reply, and enquiries get followed up before they go cold.
Your Growth Scorecard.
After the audit, this lands in your inbox. One page, in plain English, and it is yours to keep whether you go ahead or not.
- Your map: the spots around your business where you show up on page one, and where you do not.
- The businesses beating you nearby, and what they have that you do not.
- Your reviews next to theirs: how many, how recent, and how many have been answered.
- What a customer finds when they land on your website, and what stops them booking.
- What happens when someone calls or enquires, and what slips through.
- The three things to fix first, in order.
No guesswork. You see exactly what moved.
Each month you get a short, plain report. The map of where you show up, before and after. The reviews you gained. The customers who came back. You also get a simple portal where you can check your reviews any time. Nothing new to learn. It is all set up and run for you.
Your month, on one page
Example
Before
After
How it goes from here.
We look at where you stand
You get a Free Growth Audit. Your Growth Scorecard shows the map around your business, who is beating you to the calls, how your reviews stack up, and what happens when people land on your website or call.
We set the whole thing up
Your Google listing, review requests and past customer list, all set up for you. You just connect your listing with one link and send us your customer list.
It runs, and you see it
New reviews arrive, old customers come back, and a short plain report each month shows you exactly what moved.
Built for local service businesses.
Is this you?
Who it is for
- Local businesses that run on repeat visits
- Businesses where the customer chooses you by searching, then calls or books
- Businesses with a list of past customers who could be coming back
- Owners too busy doing the work to chase reviews and return every call
Who it is not for
- Businesses where an insurer, head office or referral network picks the supplier, not the customer
- Online-only shops with no local customers
- Anyone after a promise of the top spot on Google. Nobody honest can promise that
Three packages.
Per location, per month, plus GST.
14 days free
Reputation
$149 a month + GST
Readiness included. First 14 days free.
Recommended
Local Authority
$349 a month + GST
Readiness $500 one-off + GST
Front Office
$499 a month + GST
Readiness $750 one-off + GST
Reputation has readiness included and starts with 14 days free.
On the other two, readiness is included when you pay quarterly.
Want every call answered too? See Front Office with the AI Receptionist
Questions people ask.
Do I have to learn anything?
No. It is set up and run for you. If you can read a one page report, you can use this.
Will messages look like they came from a stranger?
Never. Everything goes out in your name, in your voice, with an unsubscribe on every message.
Who owns my customer list?
You do, always. We never sell it or use it for anyone else. Walk away and it walks with you.
Can you promise me the top spot on Google?
No, and be careful of anyone who does. What we can do is fix the things Google looks at, then show you the movement each month.
Two founders. No call centre.
OfficeStaff.ai is run by its founders, Greg Hamlyn and Nick Lock. Greg has spent more than twenty years coaching Australian service businesses. Nick has spent years building online marketing and automation systems. He leads the technology and customer growth systems behind OfficeStaff.ai. When you need help, you deal with people who know your business, never a call centre.
Greg Hamlyn
Co-founder
Nick Lock
Co-founder
Find out what you are missing out on.
See where you stand against the businesses beating you nearby. Free, and yours to keep.