Front Office
The calls nobody gets today are the jobs someone else does tomorrow.
Your website and your phone, answered day and night. Every enquiry qualified and booked while they are still keen.
Where your front office fits: OfficeStaff.ai helps Australian local businesses get found on Google, trusted through reviews and booked through their website and past customers.
How much are missed calls costing your business?
Walking out the door each month
$8,725
Walking out the door each year
$104,700
That is about 70 calls a month nobody got to.
An estimate based on the numbers you entered. This is your own maths, not a promise. Only you know how many calls you miss and what a job is worth to you.
Three things happen to every call.
Nothing to learn. Nothing to manage. It picks up when you or your team cannot.
Answer
It picks up in seconds when you are busy, on another call, or it is after hours. Three calls at once, all three get answered.
Qualify
It finds out what the job is, where it is and how urgent it is. A routine booking and an urgent job are not the same call, and it knows the difference.
Book
It checks your calendar and locks in the time while the customer is still on the phone. If it cannot book, it takes their details and texts them to you.
Your website does the same. The Smart Website answers questions and books people in, day and night, and you get a text after every conversation.
The calls you miss are not the ones you think.
Most businesses think of missed calls as the ones that come in while they are busy. The expensive ones come in when nobody is there at all.
After six. Someone finishes work, then starts ringing around. You are closed. The next business on the list is not.
Weekends. Two days of enquiries going to voicemail, and by Monday they have already booked someone else.
While you are with a customer. You cannot stop what you are doing, and you both know it.
Public holidays and leave. The phone rings the same, whether anyone is there or not.
Pick your Front Office.
Three ways to have every enquiry answered, all built on the full package.
Every Front Office package includes the whole lot.
- ReputationEvery customer asked, every review answered and shared.
- Local AuthorityYour Google listing, directories and map, kept right.
- Front OfficeYour booking website, missed call text back and follow up.
Then the AI that answers your website and your phone goes on top.
Per location
Front Office Smart Website
$599 a month + GST
Readiness $750 one-off + GSTor included when you pay quarterly
Your booking website becomes a Smart Website. AI on your site answers questions and books people in, day and night.
Everything in Reputation, Local Authority and Front Office, plus:
- Your website turned into a Smart Website: AI that answers questions and books people in, 24/7
- Every web enquiry qualified before it reaches you
- A text to you after every conversation
- Every conversation written up, with every enquiry in one place in the mobile app
- Text messages: 750 a month included.
Your Readiness Setup
$750 one-off + GST, or included when you pay quarterly
- Everything in Front Office's readiness
- Your Smart Website trained on your services, prices and common questions
- Your booking rules set up and tested with you
- The chat added to your website and tested before it goes live
Per location
Front Office Phone
$799 a month + GST
Readiness $1,000 one-off + GSTor included when you pay quarterly
Every call answered, qualified and booked, even when nobody can get to the phone.
Everything in Front Office Smart Website, plus:
- The AI Receptionist answering your phone 24/7, after hours, weekends and public holidays
- Overflow cover when your line is busy
- Every caller qualified and booked straight into your calendar
- Urgent calls put straight through to you
- A text to you with every call, and an automatic text back to the caller
- Call transcripts and logs
- 1,000 minutes a month included. Top ups are 250 minutes for $49.
Your Readiness Setup
$1,000 one-off + GST, or included when you pay quarterly
- Everything in Front Office Smart Website's readiness
- Your AI Receptionist set up with your business name, services and booking rules
- Your existing number forwarded, so you keep it
- Your urgent call rules set with you
- Test calls with you before it goes live
Per location
Front Office Complete
$999 a month + GST
Readiness $1,000 one-off + GSTor included when you pay quarterly
The whole front office, plus the marketing that keeps customers coming back.
Everything in Front Office Phone, plus:
- Unlimited minutes, with no per minute or per call charges
- Repeat business and referral campaigns
- Reminders for customers coming due
- Your past customer list worked every month, not every quarter
- One seasonal or promotional campaign a month, written and sent for you
- A monthly strategy call
Your Readiness Setup
$1,000 one-off + GST, or included when you pay quarterly
- Everything in Front Office Phone's readiness
- Your repeat business, referral and reminder campaigns written in your name
- Your first seasonal campaign planned with you
Extras
- Extra text messages250 for $49
- Extra AI Receptionist minutes250 for $49
- A second AI Receptionist at the same location, say one for sales and one for service$299 a month, adds 500 minutes
- Extra locations on any Front Office package$100 off each package
- Five or more locationsTalk to us
Plus GST. Anything else, like extra campaigns or custom automations, is worked out with you on a call.
Pay three months at a time and readiness is included. All prices are per location, in Australian dollars, plus GST.
Just want to be found and trusted? See Reputation, Local Authority and Front Office
How it gets set up.
- Step 1
A call with you
About 30 minutes on your services, your prices, your hours and how you like jobs booked.
- Step 2
Built around your business
Your website AI and your AI Receptionist are set up with your business name, your services and your booking rules.
- Step 3
Tested with you
You ring it, you try to trip it up, and it only goes live when you are happy with it.
- Step 4
Live, and looked after
Your number is forwarded, so you keep it. Every enquiry comes to you as a text, and changes are made whenever you ask.
Questions
Does it work if I already have someone answering the phone?
Will it sound Australian, or does it sound robotic?
What happens if a caller asks something it does not know?
Does it quote prices?
Can I keep my existing phone number?
What happens if I go over my minutes?
Is there a contract?
Stop losing the calls you never knew you missed.
Book a time. Keep your number. No lock-in, cancel any time.