OfficeStaff.ai

How it works.

In short: OfficeStaff.ai helps Australian local businesses get found on Google, trusted through reviews and booked through their website and past customers.

Four steps. You do the first one with us. We do the rest.

Get your Free Growth Audit
1

Step 1 · Audit

See where you stand.

Your Free Growth Audit shows where you appear on Google around your business, who is beating you, how your reviews compare, and what happens when people land on your website or call. We walk you through your Growth Scorecard on a 15 minute call.

2

Step 2 · Readiness

Get the basics right.

You connect your Google listing with one link and send us your customer list. Then your listing gets tidied, review requests get set up, and your past customer list gets cleaned and loaded. You approve anything that goes out in your name before it goes.

3

Step 3 · Run

Keep it going every month.

Your listing stays fresh. Customers get asked for reviews. Customers who have not been back in a long time get a welcome back message. You can check your reviews any time in your portal.

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Step 4 · Results

See what moved.

Each month you get a short, plain report. Your map before and after, the reviews you gained, and the customers who came back.

This is why doing one piece rarely works.

Most businesses buy these separately. One company does the Google listing. Another does reviews. Nobody works the old customer list. Run together, they lift each other. Every returning customer is a chance at a new review. New reviews make your listing stronger. A stronger listing brings more calls. Round it goes.

Found
Trusted
Booked

Never the first choice

Found + Booked, no Trusted

People see you and can reach you. But they compare reviews first and pick someone else. You get the call when the others are full.

The leaky bucket

Found + Trusted, no Booked

People find you and like what they see. But calls go unanswered and past customers never hear from you again. You win the attention, then lose the customer.

The best kept secret

Trusted + Booked, no Found

Your customers love you and keep coming back. But new people searching nearby never see you, so the business stops growing.

Steady, repeat business

Found + Trusted + Booked

New customers find you, choose you and keep coming back. Keeping a customer costs far less than finding a new one, so growth gets steadier and cheaper.

What you get.

Your review portal.

Your own login. See your reviews, your requests and your replies any time, in one simple place.

Google listing care.

Your profile filled in, kept current, with fresh photos and posts.

Correct hours.

Opening hours kept right, including public holidays, so nobody turns up to a locked door.

Directory clean up.

Your details right on Apple Maps, Bing and the main directories.

Your map, tracked.

See where you show up around your business, every month.

Review requests.

Every customer asked the same way.

Review replies.

Reviews answered, good or bad.

Welcome back campaigns.

Bringing back the customers your reminders already gave up on, in your name, with an unsubscribe.

Want every call answered too? Front Office adds a booking website, missed call text back and the AI Receptionist.

Questions people ask

Do I have to learn new software?
No. It is set up and run for you. You get a simple portal to check your reviews, and your report comes by email. You approve anything that goes out in your name.
Can you get me to the top of Google?
No one honest can promise that. What we can do is fix the things Google looks at, and show you the movement on your map each month.
Do you only ask happy customers for reviews?
No. Everyone gets the same request. That is Google's rule and it is the right way to do it.
Who do the messages to my customers come from?
From your business, in your name. Every message has an unsubscribe.
Is my customer list still mine?
Always. We never sell it or use it for anyone else, and you can take all of it with you at any time.
Do you work with the business down the road?
The Google ranking work is done for one business of each kind per area, because nobody can honestly push two neighbours to the top of the same map. First to sign gets it. Everything else, like reviews and welcome back messages, takes nothing from your neighbour, so any business can have it.
Can you help with missed calls too?
Yes. Missed call text back is part of Front Office, along with online booking and follow up on any enquiry that goes quiet.
What kind of business is this for?
Local businesses that run on repeat visits, where the customer chooses you by searching, then calls or books.
What does it cost?
Reputation is $149 a month, Local Authority is $349 and Front Office is $499, per location, plus GST. Reputation has readiness included and starts with 14 days free. To have your website and phone answered by AI as well, Front Office Smart Website is $599, Front Office Phone is $799 and Front Office Complete is $999. The pricing page has everything in each one.
What if I just want to talk to a person?
Ring +61 2 8403 2818 or email [email protected].

Start with your Free Growth Audit.

See the map around your business. Free, no obligation, and yours to keep.

Get your Free Growth Audit

The risk is ours.

14 days free.

Try Reputation for 14 days. If it is not for you, walk away and pay nothing.

No lock-in.

Cancel any time, with no exit fee.

Everything stays yours.

Your Google listing, your website and your customer list are yours, always.

Free Growth Audit